Terms & Conditions

1. Definitions and Parties

1.1 In these Terms and Conditions:

"Provider", "we", "our", or "us" means:

Meat OÜ

Registry code: 12986399

Address: Laulupeo tn 15-3, Tallinn, Harju maakond, 10121, Estonia

Email: info@sunsetvilla.ee

Phone: +372 502 4262

"Guest", "you", or "your" means the person or persons making the booking and staying at the property.

"Property" means Sunset Villa Reiu located at Kulla tee 10, Reiu, 86508

Pärnu maakond, Estonia.

"Booking Platform" means luxuryresort.ee booking engine through which reservations are processed.

"House Rules" means the separate document outlining specific rules for property usage.

"Booking" means a confirmed reservation of the Property.

2. Booking Terms and Conditions

2.1 Booking Process:

All bookings must be made through our official website sunsetvilla.ee or luxuryresort.ee website
Minimum stay requirement is 1 night
Maximum occupancy is 2 adults. We can make an exception for infants who are are under 1 year old and not yet walking
Bookings are confirmed only after payment is processed
By making a booking, you confirm you are over 18 years of age

2.2 Booking Confirmation:

A booking confirmation will be sent to your email address
You must review all details immediately and report any discrepancies
The booking is subject to these Terms and Conditions

2.3 Payment Terms:

All payments are processed securely through luxuryresort.ee
Prices are displayed in Euro (EUR)
Full payment is required at the time of booking
All rates include VAT and local taxes
Additional services, if available, may incur extra charges

2.4 Check-in and Check-out:

Check-in time: 15:00
Check-out time: 12:00

Early check-in and late check-out:

Must be pre-arranged
Subject to availability
May incur additional fees

Request via email: info@luxuryresort.ee or call +372 55 565 731

Early baggage drop-off:

Available only by prior arrangement
Subject to availability
Must be confirmed by property manager

Request via email: info@luxuryresort.ee or call +372 55 565 731

3. Cancellation and Modification Policy

3.1 Standard Cancellation Terms:

Free cancellation is available up to 30 days before arrival. Contact us at info@luxuryresort.ee

3.2 Late Cancellations and Modifications:

You may modify your booking 15 days before your arrival date.
All modification requests must be submitted via email to info@sunsetvilla.ee

4. Guest Obligations and Liability

4.1 Property Care and Maintenance:

Upon arrival, guests will receive the Property in pristine condition
Guests must maintain the Property's cleanliness and condition throughout their stay
Before departure, guests must:
- Return all items to their original locations
- Remove all personal belongings
- Lock all doors and windows
The person making the reservation is responsible for:
- The condition of the Property during the stay
- All items provided within the Property
- Actions of all occupants and visitors

4.2 Property Damage and Additional Cleaning:

All damage must be reported immediately to info@sunsetvilla.ee
In case of damage or required additional cleaning:
- Photographic documentation will be provided
- An itemized invoice will be issued based on:
  - Market value replacement costs
  - Professional cleaning service rates
  - Labor costs for repairs
- Invoice must be paid within 3 days of issuance
- Unpaid invoices will be forwarded to a debt collection agency
- All disputes will be resolved under Estonian law

4.3 Security and Access:

Guests are responsible for:
- Safekeeping of property keys
- Maintaining security of access codes
- Locking the Property when leaving
- Not sharing entry codes or duplicating keys
Accommodation usage restrictions:
- Maximum occupancy is strictly limited to 2 registered adults with an exception to bring an infant who is under 1 year old and not yet walking
- Unregistered visitors are not permitted on the Property
Smoke- and carbon-monoxide detector:
- All detectors are connected to the G4S security console, which when triggered sends a patrol to the property!
- Guests are responsible and required to pay for false callouts.

4.4 Peaceful Environment and Noise:

The Property is designed for peaceful relaxation
Quiet hours must be observed from 23:00 to 08:00
Loud music and excessive noise are strictly prohibited
Soft background music is permitted until 23:00
Violation of noise policies may result in:
- Immediate termination of stay
- No refund for unused nights
- Additional charges for disturbance

4.5 Prohibited Activities and Restrictions:

The following are strictly prohibited:

Smoking inside the Property or on terraces (€500 fine applies). Smoke and carbon monoxide detectors are connected to the G4S security console, which when activated will send a patrol to the property and the visitor is also required to pay for the callout.
Unauthorized parties or gatherings
Removal of any Property items
Modifications to Property or systems
Flying a drone without our permission
Pet accommodation
Children (due to safety reasons like deep water and steep banks) Although we can make an exception for infants under one year old and not yet walking. This has to be agreed with us prior to booking.

We reserve the right to deny accommodation to:

Individuals under the influence of alcohol or drugs
Persons wanted by law enforcement
Those with history of property damage
Anyone who may damage our reputation

4.6 Content Creation and Commercial Activities:

Personal Content:

We encourage guests to capture and share their experiences
Personal photography and social media sharing is welcomed
Feel free to tag us in your social media posts @sunsetvilla.ee

Content Rights and Usage:

By sharing content and tagging Sunset Villa Reiu @sunsetvilla.ee you grant us permission to repost and use such content for marketing purposes
We will credit guests when using their content unless otherwise agreed
This permission is non-exclusive and worldwide
You confirm you have the right to share any content you post
You can revoke this permission by writing to info@sunsetvilla.ee

Commercial and Professional Activities:

Commercial photography or videography
Professional photoshoots
Drone usage
Any other commercial activities

Commercial activities require prior agreement with us. Please contact us at info@sunsetvilla.ee to discuss your project. Terms will be agreed upon based on the specific requirements of each project.

5. Amenity Usage and Safety Guidelines

5.1 Internet and Entertainment Systems:

Free Wi-Fi is provided for personal use only

Guests must:

Use internet services responsibly and legally
Not modify system settings or network configurations
Report technical issues immediately
Use streaming services for personal entertainment only

We reserve the right to:

Monitor bandwidth usage
Restrict access for excessive use
Block inappropriate content

5.2 Hot Tub Usage:

Maximum occupancy: 2 persons at a time

Prohibited items in and around jacuzzi:

Sharp objects
Glassware
Food items
Soaps, oils, or chemicals
There is a water purification tablet floating inside the capsule in the hot tub; it is prohibited to remove it from the hot tub.

Required procedures:

Shower before use
Use only clean swimwear
Use provided plastic cups only
Turn off jets after each use
Replace cover after each use

Guest responsibilities:

Report any issues immediately
Accept all liability for usage
Pay for any damage caused

5.3 Sauna Safety:

Heating time: approximately 1,5 hour

Safety requirements:

Never leave heating sauna unattended
No items placed on sauna heater
Use provided sauna towels only
Follow posted safety instructions
After using the sauna, turn off both the HUUM electric heater and the SAUNUM ventilation unit
Guest accepts all liability for sauna use

5.4 Fire Safety:

Fire safety rules must be strictly followed for:

Fireplace
Sauna stove
Electric stove and other kitchen appliances
Iron
Barbeque grill
Candles

Specific requirements:

Never leave fire/candles unattended
No outdoor fires in windy conditions
Immediate reporting of any fire incidents
Follow emergency evacuation procedures
In case of fire call immediately to the emergency service at 112 and the property manages at +372 555 65 731

Smoking prohibition:

Strictly forbidden inside villa
Forbidden on terraces
Violation will result in a fine of €500. Smoke and carbon monoxide detectors are connected to the G4S security console, which when activated will send a patrol to the property and the visitor is also required to pay for the callout

5.5 Water Safety:

Water depth at pier: approximately 2 meters

Safety measures:

Swimming at own risk
No swimming under the influence of alcohol

Guest responsibility:

Monitor water activities
Report safety concerns
Accept all liability for water-related activities

6. Liability and Insurance

6.1 Property Owner's Liability Limitations:

We explicitly do not accept liability for:

Personal belongings left in any area of the Property
Accidents or injuries occurring anywhere on the Property, including:
- Inside the villa
- On terraces and decks
- At the water areas
- In parking areas
- On pathways and grounds
Service interruptions beyond our control, including:
- Power outages
- Water supply issues
- Internet connectivity problems
- Weather-related disruptions
Natural events or weather conditions
Actions of other guests or third parties
Sounds coming from neighbours
Lost or stolen items
Vehicle damage or theft
For faults arising from the electric car charger

6.2 Guest Liability:

Guests are fully liable for:

Any damage to Property or furnishings
Loss of Property items
Violations of these Terms
Violations of House Rules
Actions of any visitors
Costs of excessive cleaning
Emergency service calls due to guest negligence

6.3 Insurance Requirements:

Guests are strongly advised to obtain:

Comprehensive travel insurance
Personal liability insurance
Medical insurance
Cancellation insurance

Insurance should cover:

Personal accidents
Medical emergencies
Trip cancellation
Personal belongings
Third-party liability

Insurance Acknowledgment:

By confirming a booking, guests acknowledge understanding of these insurance recommendations
Guests explicitly accept that staying without recommended insurance coverage is at their own risk
The Property owner's liability limitations apply regardless of guest's insurance status
Guests are responsible for understanding their insurance coverage limits and exclusions

7. Property Owner Obligations

7.1 Property Condition:

We commit to provide:

Clean and well-maintained accommodation
Functioning amenities as advertised
Safe and secure premises
Proper heating and cooling
Clean linens and towels
Basic supplies as listed in House Rules

7.2 Service and Support:

We will provide:

24/7 emergency contact number
Prompt response to urgent issues
Regular maintenance
Technical support for amenities
Local area information
Emergency procedures documentation

7.3 Privacy and Security:

We guarantee:

Guest privacy within the villa
Secure handling of personal data
Professional cleaning between guests
Regular security system maintenance
Secure key and access code management

8. Emergency Procedures and Safety Information

8.1 Emergency Contacts:

Emergency services (police, fire, ambulance): 112
Property manager: + 372 55 565 731
Local police station: A. H. Tammsaare pst 61, Pärnu, 80010 Pärnu County, Estonia
Nearest hospital: Ristiku tn 1, Pärnu, 80010 Pärnu County, Estonia
All emergency contacts are also posted in the villa

8.2 Emergency Equipment and Locations:

First aid kit: located in the living rooms's wardrobe
Fire extinguishers: located in the living rooms's wardrobe and on the terrace wall

8.3 Emergency Response Procedures:

In case of fire:

Evacuate immediately
Call 112
Contact property manager at + 372 55 565 731
Do not re-enter the property

In case of medical emergency:

Call 112
Contact the property manager at + 372 55 565 731
Use first aid kit if appropriate

In case of property damage:

Document with photos
Contact the property manager immediately at + 372 55 565 731
Take reasonable steps to prevent further damage

9. Financial Terms and Invoicing

9.1 Payment Terms:

All prices are in Euro (EUR)
Full payment required at time of booking
Additional charges must be paid within 3 days of invoicing
Accepted payment methods as specified on luxuryresort.ee platform

International payments:

All bank transfer fees are the responsibility of the guest
This includes both sending and receiving bank fees
Payment amount received must match invoice total

Currency considerations:

All prices and payments are in Euro (EUR)
Any currency conversion costs or differences are guest's responsibility
Exchange rates are determined by guest's bank or payment provider

9.2 Invoice Management:

Due date for all invoices: 3 days from issuance
Late payment consequences:
- Forwarding to debt collection agency
- Additional collection costs charged to guest
- Legal proceedings under Estonian law
Invoice disputes must be raised within 24 hours

9.3 Additional Charges:

May be levied for:

Property damage
Excessive cleaning
Rule violations
Smoking violations (€500) and security patrol callout.
Unauthorized guests
Late check-out without approval

10. Dispute Resolution and Legal Proceedings

10.1 Dispute Process:

Initial Resolution:
- Raise issue in writing to info@luxuryresort.ee
- Include all relevant details and evidence
- Response provided within 7 business days
Negotiation Phase:
- Good faith discussion of issues
- Written proposals for resolution
- Maximum 30 days for negotiation
Legal Proceedings:
- Estonian courts jurisdiction
- Estonian law applies
- Proceedings in Estonian or English

10.2 Evidence Requirements:

All claims must include:

Detailed written description
Photographic evidence where applicable
Relevant documentation
Witness statements if available

10.3 Legal Costs:

Each party bears own costs during negotiation
Court costs allocated by court decision
Collection costs borne by guest if payment defaulted

11. Final Provisions

11.1 Document Hierarchy:

These Terms and Conditions should be read in conjunction with:

House Rules (for operational guidelines)
Privacy Policy (for data handling)
Booking confirmation

In case of conflict:

Terms and Conditions prevail for legal matters
House Rules prevail for operational matters
Privacy Policy prevails for data protection matters

11.2 Severability:

If any provision is found invalid:

Remaining provisions remain in force
Invalid provision replaced with valid equivalent
Original intent preserved where possible

11.3 Amendments:

We reserve right to amend terms
Changes effective upon posting
Existing bookings governed by terms at time of booking
Material changes notified via email

11.4 Validity and Acceptance:

These Terms and Conditions:

Are valid from May 27, 2025
Version: 1.0
Last Updated: May 27, 2025
Supersede all previous versions
Are binding upon booking confirmation

11.5 Language and Interpretations:

These Terms and Conditions are available in Estonian and English
The Estonian version prevails in case of any discrepancies
Official communications may be in either Estonian or English
All legal proceedings will be conducted in Estonian unless otherwise agreed
Electronic signatures and confirmations are legally binding and valid

Contact for Legal Notices: Meat OÜ